Outsourcing live chat support can turn your dreams of a 24×7 support team into a reality. An experienced team of support professionals can help you with various scenarios your customers may experience, such as order-related issues, product quality issues, account management challenges, or customer retention issues. Below are some reasons why the USA may be an excellent location to outsource live chat support. These factors may also help you decide if this type of outsourcing is right for you.
Live Chat Support Demands
Many companies struggle with maintaining an in-house team that can meet the demands of live chat support. While some companies have the capital and staff to build an enormous group of customer support representatives, most do not. A lack of space, technology, and human resources can significantly hinder in-house teams. Outsourcing live chat support can help overcome these issues. Here are three reasons why. Let’s examine each in turn.
Firstly, chat support requires operators with the right skills. Aside from the proper training, you need to tap into the resources of the right people. In such a situation, a BPO can help. Not only can BPOs offer superior live chat personnel, but they can also do it at affordable rates. Furthermore, live chat can enhance a company’s ROI and customer relationships. For this reason, it is an essential component of customer service outsourcing.
Cost of Live Chat Support
Outsourcing live chat support has pros and cons, but it can also be a valuable tool for a business. Outsourcing chat support significantly reduces costs and is a great way to multitask while customers wait for replies. Moreover, 51% of consumers prefer live chat over email or phone support. This way, businesses can avoid paying for unproductive chat support services and focus on other aspects of their business.
Another benefit of outsourcing to the USA is the country’s linguistic abilities. The USA is considered the third most English-speaking country in the world. A live chat support service can handle two or more concurrent chats without compromising the quality of the service. The number of conversations an agent can handle is quite impressive. Because English is widely spoken in the country, Filipinos have a neutral accent. In addition, the country’s history as an ally of the United States makes it a great location to outsource live chat support. The USA has long-term relationship with the United States and several strategic partners and allies.
Process of Live Chat Support
chat support; the decision to outsource is ultimately a business decision. While the ‘right’ choice will differ depending on the Company, outsourcing provides several benefits for your business. For example, outsourced employees are more likely to provide superior customer service than employees who aren’t invested in your Company.
First and foremost, outsourcing live chat services increases sales. The number of sales a company generates from live chat support is proven. Additionally, it increases the likelihood of upselling and cross-sells opportunities, resulting in a higher revenue stream. Outsourcing chat support can improve a company’s bottom line compared to hiring new employees. Companies can save 40 to 50 per cent on their live chat support outsourcing costs by employing remote employees.
Why is the USA a good choice for Outsourcing Solutions? For one, it is a low-cost location for many reasons. Living, labour, and occupancy costs are low, and the salaries of live chat support specialists are far lower than the national average. For example, a 3D designer in the USA can be hired for 70% less than the local market. Additionally, live chat agents should be familiar with business software and systems. For this reason, outsourcing companies must know their projects’ size when evaluating potential talent.